FAQ | Carpool-Q

Frequently Asked Questions

Everything you need to know about Carpool-Q

Getting Started
What is Carpool-Q?

Carpool-Q is a real-time carpool coordination app for families. It replaces group texts and spreadsheets with a shared schedule that everyone can see and edit. You'll know who's driving every day, get reminders before pickups, and receive alerts if a driver is needed.

How do I create a carpool?

Tap "Get Started," name your carpool, set the destination, pick the days and times, then add your drivers and passengers. It takes about 2 minutes. You'll get an invite code to share with other families.

How do other families join my carpool?

Share your 6-character invite code with them: text, email, in person, however you like. They enter the code in the app and they're in immediately. No approval process needed.

Can I have multiple carpools?

Yes. Unlimited carpools are included. School runs, soccer practice, swim team, music lessons. Create as many as you need and switch between them with one tap. To choose the one that opens when you start the app, go to Carpool Setup and tap Open first on its card.

Do I need to install anything?

No. Carpool-Q runs in your phone's browser, and you can add it to your home screen so it opens like an app. If you prefer the store version, Carpool-Q is on the App Store and Google Play. The same account works on all three.

Are all passengers assumed to be riding by default?

Yes. Every passenger in the carpool is assumed to be riding each scheduled day. If someone won't be riding, just mark them as an exception for that day, and everyone will see the warning icon and the notes.

Pricing & Billing
How much does Carpool-Q cost?

$1.99/month. That's it. All features included: no tiers, no upsells, no hidden fees. Every new account starts with a 14-day free trial.

Is there a free trial?

Yes. Every new account gets a 14-day free trial with full access to all features. On the web and Android you don't enter a card, and you're only asked to subscribe when the trial ends. On iPhone, the trial starts through Apple's subscription screen and uses the payment method on your Apple ID. Apple charges nothing for 14 days; cancel at least a day before the trial ends and you never pay.

Can I cancel anytime?

Absolutely. Cancel anytime from your Settings page. No contracts, no cancellation fees. Your access continues until the end of your current billing period.

Does each parent need their own subscription?

No. One subscription covers the family. The subscriber can add one other family member who helps drive (a spouse, co-parent, grandparent, or teen driver) with full access, plus unlimited children with view-only access, all at no extra cost.

Features
What happens if no driver is assigned for a day?

Carpool-Q sends driver shortage alerts at 10AM and 6PM the day before. Everyone in the carpool gets notified so someone can volunteer before it's too late.

Can two parents edit the schedule at the same time?

Not the same trip. While someone has a trip open, everyone else sees a lock on it. If they walk away and leave it open, it frees itself after 3 minutes without a tap, so nobody gets locked out. If someone else picks it up after that, the first person's Save won't go through, and the app tells them why. Nothing gets quietly overwritten.

How do I add or remove a single trip?

Tap the +/− button next to Edit Trips at the bottom of the schedule. Choose Add a trip or Remove a trip, then pick the date.

Add a trip for a field trip, a makeup practice or an early dismissal. It uses your carpool's usual times, and anyone who can edit the schedule can add one.

Remove a trip for a school holiday or a cancelled practice. It takes the whole day off, drop-off and pickup. Only the organizer and the carpool's drivers can remove one. Whoever was driving is told, and so is the organizer. Trips that already happened stay put, and a removed day stays removed even if the schedule changes later. Changed your mind? Add the day back with the same button. It comes back without its drivers or notes.

What notifications will I get?

A reminder before each trip you drive (30 minutes before, unless someone changes it in that trip's Time tab), a shortage alert to everyone when tomorrow has no driver, and a summary of the day at 6am on every day that has a trip, weekends included. You'll also hear when a trip you were driving is removed, and when the organizer changes the schedule. Organizers hear about every removed trip and get a heads-up before their carpool's end date. All of them arrive as push notifications.

What does "view-only" mean for child accounts?

Children added to a family plan can see the carpool schedule: who is driving, what time, any notes. They can't edit the schedule, create carpools, or change settings. It suits kids who need to know when they're getting picked up, and most teen drivers too.

My teen drives. How should we set them up?

Most teen drivers need to see the schedule, not change it. A child account does exactly that. They still get the reminder before each trip they drive.

If both parents drive, give them both change access: add the other parent as your household partner in Settings, then link your teen as a child account from your Profile, using the email they signed up with.

If you're the only parent driving, your partner can be whoever else in the family drives most: often your teen, sometimes a grandparent.

Who can change what in a carpool?

Anyone in the carpool can use Edit Trips to fill in a trip: who drives, which kids aren't riding and why, and the time. Anyone can add an extra trip, and drivers can remove one.

The organizer (the person who created the carpool) is the only one who can change the list of drivers, the regular days, times and dates, or archive the carpool. Child accounts can see everything and change nothing.

When plans change
How do I change the whole schedule, like new times for spring?

The organizer opens Carpool Setup, taps Edit Carpool, changes the days, times or dates under Carpool Details, and taps Update Carpool. Before anything is saved, Carpool-Q shows exactly what will change: which trips move, which drivers lose a trip, which trips are added. Tap Change schedule to go ahead.

Trips before the change starts stay as they are. So do extra one-off trips, and any trip someone gave its own time, unless you tick Change those trips too. Everyone else gets one notification, and a note at the top of their schedule says what changed.

Can I undo a schedule change?

Yes, for 7 days. The organizer opens Carpool Setup and taps Edit Carpool. At the very top is a blue box headed Undo the schedule change. Tap Undo this change and confirm. The days and times go back to how they were, and everyone gets one notification. If someone edited a trip after the change, that trip stays the way they left it.

Can some days have different times?

Yes, for early release Wednesdays or a later start on Fridays. When you set the times in Carpool Setup, tick Some days have different times and give those days their own drop-off or pickup. Every other day keeps the usual times. It works when you create a carpool and when you change one later.

What happens when a carpool reaches its end date?

The organizer gets a heads-up 3 days before the end date and again on the day itself. Once the carpool has ended, the schedule says so. The organizer can tap Change end date to add more weeks, or Archive to put it away.

Archiving hides the carpool from everyone's list and stops its notifications, but keeps every trip, note and member. To bring it back, the organizer opens Carpool Setup and taps Restore under Archived carpools.

Privacy & Security
Is my data safe?

Yes. Carpool-Q uses Firebase (powered by Google Cloud) with encrypted connections. Your data is stored securely and only accessible to you and your carpool members. We never sell or share your personal information.

Who can see my carpool schedule?

Only members of your carpool can see that carpool's schedule. Each carpool is private and requires an invite code to join.

Can I delete my account?

Yes, and you can do it yourself. Open Settings in the app, scroll to Danger Zone and tap Delete Account. You confirm with your password, and it permanently removes your account and your profile, takes you out of any carpool you joined, and deletes any carpool you created along with its schedule. This cannot be undone. A few things are not removed automatically, such as profile photos and an App Store subscription, which Apple bills and only you can cancel; our Privacy Policy lists them all. If you cannot get into your account, email support@carpoolq.com and we will do it for you within 30 days.

Still have questions?

Can't find what you're looking for? Email us at carpoolq.app@gmail.com and we'll get back to you as soon as we can.